A digital assistant as a virtual employee.
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Koenig & Bauer, Design & Systems
Role & Responsibilites:
Digital strategy, Development of a digital assistance system, Pretotyping
Sept. 2018 - Apr. 2020
Customer & product
The labeling systems from Koenig & Bauer Coding GmbH enable industrial customers to print barcodes and best-before dates on a variety of packaging materials and products. In day-to-day operation, the printing machines must prove themselves particularly in terms of printing speed and reliability—failure threatens the efficiency of the entire production chain.
Due to their use in a variety of industrial sectors, customers and factory workers do not necessarily have a high level of expertise in the operation of printing machines. Ease of use is the best way to prevent errors in daily use.
→ How can the quality and performance of the Koenig & Bauer Coding product range be improved with the help of artificially intelligent systems?
→ How can new technologies simplify the operation of labeling systems significantly in the future?
Kyana is an AI-based software solution that engages in dialogue with the customer or production staff using natural language.
As an intelligent assistant, Kyana can take on a wide range of tasks and is available to the user 24/7 as a virtual employee. In addition to completely autonomous monitoring of material consumption, system status, and wear on the printing machines, Kyana explains maintenance processes and service procedures, thus training employees.
Questions can be directed to Kyana at any time by voice or text input, which makes the system an intelligent intermediary between manufacturer and customer.